Services

 

Cwm Taf Care & Repair provide a range of services to clients across Merthyr Tydfil and Rhondda Cynon Taf. 

We provide a 'holistic' service which means that we try to support clients not just in relation to specific works, but also in relation to any other work, assistance or intervention which the client would benefit from. This can include signposting to other organisations who can assist in areas that we are unable to. 

Services include assisting you to improve, repair or adapt your home and are available to individuals aged 60 or over and younger disabled clients depending on need. Some services may be chargeable dependent on eligibility. 

Select a service below to find out more.

Core Casework Support Service

If you are aged 60 and over, our home visiting service can provide you with free advice, information and support tailored to your individual needs. Our experienced caseworker will come to your home and will listen to your needs. 

Our expert Casework team can visit you in your home to listen and discuss any issues that concern you and identify individual solutions for you. 

We can offer you: 

  • Support – Caseworkers can provide personal support and encouragement as clients prepare for and deal with the disruption that may be caused by any adaptions/building work. 

  • Liaise on the client's behalf –We act as a point of contact between the client, family or carer within various organisations and statuary bodies which provide support. 

  • Applications – We can visit the client's home to help fill in forms such as Local Authority Grant applications and Attendance Allowance applications. 

  • Signposting –we signpost and liaise on client's behalf with appropriate organisations for support tailor made to the client's needs, for example, Energy Advice Centre, Department of Works and Pension, Royal British Legion, Age Cymru. 

  • Advice and Information – we can also provide help and information over the telephone, services such as benefit checks and Disabled Facilities Grants financial checks can be completed over the telephone by one of our trained members of staff. 

  • Grants/Funding options – We will discuss what repairs and adaptations you need, the possible solutions and provide advice on sources of funding such as Disabled Facilities Grants, self-funding or benevolent funding for the identified works to be carried out and can assist with the completion of forms or other paperwork. 

  • Affordable Warmth – We provide energy efficiency advice, support and solutions including funding options, fuel debt, switching tariffs and suppliers, Warm Home Discount and Priority Service Registration. 

  • Benefits Check – We offer and complete a welfare benefit check to maximise your income and refer you for appropriate benefits to ensure that you are in receipt of your full entitlement. 

Welfare benefits calculator link 
www.turn2us.org.uk 

  • Health – We refer clients for Occupational Therapy assessments to assess for equipment and adaptations relating to the clients health needs. We also have trained assessors who can assess for small scale adaptations. 

For further information on the services provided by Cwm Taf Care & Repair, please feel free to contact us or ask someone to contact us on your behalf. 

Telephone 01443 755696 
Email [email protected] 

  • Grants/Funding options – We will discuss what repairs and adaptations you need, the possible solutions and provide advice on sources of funding such as Disabled Facilities Grants, self-funding or benevolent funding for the identified works to be carried out and can assist with the completion of forms or other paperwork.
  • Affordable Warmth – We provide energy efficiency advice, support and solutions including funding options, fuel debt, switching tariffs and suppliers, Warm Home Discount and Priority Service Registration.
  • Benefits Check – We offer and complete a welfare benefit check to maximise your income and refer you for appropriate benefits to ensure that you are in receipt of your full entitlement.

Welfare benefits calculator link
www.turn2us.org.uk

  • Health – We refer clients for Occupational Therapy assessments to assess for equipment and adaptations relating to the clients health needs. We also have trained assessors who can assess for small scale adaptations.

 

For further information on the services provided by Cwm Taf Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Managing Better Sensory Service

The Managing Better service is a 3-year project, funded from the Welsh Government's Sustainable Social Services Third Sector Grant. The service is led by Care & Repair Cymru in partnership with RNIB Cymru, Action on Hearing Loss Cymru and Care & Repair Agencies across Wales. 

If you are aged 50 and over, are a home owner, live in private rented accommodation or live in Social Housing our Managing Better Caseworker can provide free advice and support to help you secure necessary home repairs & adaptations. 

 

Managing Better caseworkers have particular expertise in the impact of sight loss, hearing loss and/or duel sensory loss and how this affects people at home in terms of their personal safety, independence and well-being and will provide advice and support around this.

For further information on the services provided by Cwm Taf Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Technical Services

 Our professional and experienced technical officers can help you with any repairs or adaptations that you may require to your home. Our advice services are available to support you, in respect of essential works, to everyone who is  60 or over or any adult with a disability and lives in Rhondda Cynon Taf and Merthyr Tydfil 

We can offer you:- 

  • An initial visit to your home by one of our technical officers to assess the repairs and/or adaptations required. We will then provide a report describing any works required including estimates for the costs involved. 

  • Assistance with funding the necessary works if required. We will liaise with our colleagues in Casework Support Services  to explore all available options. 

  • Full support with the process of selecting and appointing suitable contractors. We maintain a list of Preferred Contractors who are subjected to rigorous and constant checks to ensure that they will provide a quality service and good value for money. The extent of the Technical officers involvement in any building works will depend on what you require and the value and complexity of the project.  

  • If appropriate we are able to offer the following services:- 

  • Preparation of a schedule of works and any necessary technical drawings. 

  • Requesting quotes from contractors or issuing invitations to tender. An analysis of the prices received will then be provided together with recommendations as to which proposal provides the best value. 

  • Arranging an initial meeting on site with the contractor at the start of the project to run through all aspects of the works to be carried out. 

  • Preparation of a building contract to be signed by the client and the contractor which is designed to protect the client in the unlikely event that anything should go wrong 

  • Supervision of the works through to completion. A final inspection will be arranged and a list of snagging items will be prepared and issued to the contractor. 

Assistance with arranging payment to the contractor once all snagging items are complete and the job is signed off. 

If appropriate we are able to offer the following services:-

  1.  Preparation of a schedule of works and any necessary technical drawings.
  2. Requesting quotes from contractors or issuing invitations to tender. An analysis of the prices received will then be provided together with recommendations as to which proposal provides the best value.
  3. Arranging an initial meeting on site with the contractor at the start of the project to run through all aspects of the works to be carried out.
  4. Preparation of a building contract to be signed by the client and the contractor which is designed to protect the client in the unlikely event that anything should go wrong.
  5. Supervision of the works through to completion. A final inspection will be arranged and a list of snagging items will be prepared and issued to the contractor.
  6. Assistance with arranging payment to the contractor once all snagging items are complete and the job is signed off.

 

For further information on the services provided by Cwm Taf Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Rapid Response Adaptations Programme (RRAP)

 The funding for RRAP is provided by Welsh Government for people who are in hospital awaiting discharge, have recently been discharged from hospital or at risk of being admitted to hospital or into a Care Home. We work in partnership with Rhondda Cynon Taf County Borough Council, Cwm Taf Health Board and Merthyr Tydfil County Borough Council to deliver these essential works 

To obtain grant assistance referrals must come from a Health or Social Service Professional e.g. an Occupational Therapist. The Agency has Trusted Assessors who are able to assess low level needs and refer to locally funded schemes for delivery.  We can advise you how to access this funding and speak to the referral agency on your behalf. 

Examples of types of work involved are: 

  • Hand rails/ Grab rails 
  • Temporary or permanent ramps 
  • Access to toilet facilities 
  • Repositioning of Light Switches/sockets 
  • Provision of stair rails 
  • Door entry Systems 
  • Steps and half steps 
  • Repair to stair tread / timber floors 
  • Levelling concrete floors 
  • Improve Lighting interior/exterior 
  • Heating Repairs to main living areas 
  • Fitting carpet strips 
  • Relaying paving stones 
  • Additional Sockets 
  • Telephone Extensions 
  • Provision of stair rails
  • Steps and half steps
  • Repair to stair tread / timber floors
  • Levelling concrete floors ( small areas)
  • Fitting carpet strips
  • Relaying paving stones
  • Galvanised Steel Handrails
  • Plastic Ramps

For further information on the services provided by Cwm Taf Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Handyperson Service (privately funded)

Handyperson Service 

Our agency delivers a small works service throughout Cwm Taf where our Handypersons can assist with small works to your home.  The charge for this service is £23.00 per hour (Funding may be available in Rhondda Cynon Taf) Work covered under this service are: 

  • Fitting Grabrails 

  • Fitting Stair rails 

  • Fitting Keysafes 

  • Gutter cleaning

  • Security works inside and outside the home 

  • New gates 

  • Minor Path & step repairs 

  • Fitting door bells 

  • Fitting curtain rails 

  • Fixing kitchen cabinets 

  • Small tiling works 

  • Washing lines  

 During busy periods we may recommend reputable contractors from our approved list to carry out this work. 

For further information on the services provided by Cwm Taf Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Advice and Information

We can also provide help and information over the telephone, services such; 

  • Grants/Funding options – We will discuss what repairs and adaptations you need, the possible solutions and provide advice on sources of funding such as Local Authority Grants or Disabled Facilities Grants, insurance claims, self-funding or benevolent funding for the identified works to be carried out and can assist with the completion of forms or other paperwork. 

For further information on the services provided by Cwm Taf Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Benefits Check

We offer and complete a welfare benefit check to maximise your income and refer you for appropriate benefits to ensure that you are in receipt of your full entitlement. 

Welfare benefits calculator link 

For further information on the services provided by Cwm Taf Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

 Affordable Warmth

We provide energy efficiency advice, support and solutions including funding options, fuel debt, switching tariffs and suppliers , Warm Home discount and priority service register. We work in partnership with RCTCBC Energy Advisor and Citizens Advice to deliver this area of work 

For further information on the services provided by Cwm Taf Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Dedicated Dementia Service

We have a Dedicated Dementia Caseworker who can assist clients living with Dementia/Alzheimer's with needs within their home.  Our Caseworker will support clients/families with any works required in the home.  

 

For further information on the services provided by Cwm Taf Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Hospital to Home Service

Our Chief Officer Nerys Williams is thrilled to announce that our Hospital to Home service based in Prince Charles & Royal Glamorgan Hospital will continue for 2021/2022.  She has expressed thanks to the dedicated officers based in the hospitals, professional staff who refer patients to the service and partners for their continued support.

 
The service aim is to speed up discharge from hospital for patients ensuring that they receive continued housing support to live independently in warm, safe and healthy homes.  This will improve clients Health & Wellbeing and reduce re admission to hospital especially around the risk of falls.
 
If you would like to find out more about the service then please contact our discharge officers Jemma & Claire on 01443 755696

 

For further information on the services provided by Cwm Taf Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.