Our Mission and Values

Our Mission

Our mission is to ensure that all older people in Carmarthenshire have access to high quality advice, support and practical services, to enable them to live as independently as possible in safe, warm and secure homes.

Our Values

Dignity & Respect

We treat all of our customers as individuals, with dignity and respect, and empower people to retain control of their own lives.


We work collaboratively with key partners and local communities to deliver excellent sustainable services.


We act in a way that is open, fair, accessible and equitable. We respect the views of our clients and colleagues. We put people first.


We aim to provide the highest quality service, and demonstrate honesty, integrity and transparency in all that we do.


We value and respect the different cultures and life experiences of all our clients.