Hospital to a Healthier Home

Our innovative Hospital to a Healthier Home services ensures that older people are discharged from hospital into a home fit for their needs.

The service works directly with hospital staff to identify older patients’ housing problems quickly after they have been admitted. They are then connected to their local Care & Repair Agency who ensure they return to a safe, warm, and accessible home.

Key to the success of the service is that it improves patient flow, reduces re-admission rates, and ensures speed of delivery – the majority of works critical to discharge are achieved within 15 working days.

Our service has expanded across Wales and is now working out of 17 different hospitals, and employing 13 specialised Hospital to a Healthier Home Caseworkers who are integrated into hospital discharge teams.

In 2021-22 the project helped over 5,000 patients, and saved the NHS in Wales an estimated 25,000 bed days. See the full statistics below.

Infographic with our stats
"“The Hospital to a Healthier Home service has provided much needed, positive support during the pandemic. Not only has it helped make available precious hospital capacity - where safe to do so - but it has helped older vulnerable people to go back to their own homes, facilitating safer and quicker discharges with rapid adaptations to ensure they are able to stay home to help reduce readmission rates... I fully expect H2HH to become a key service over the winter and I am pleased to provide over £510,000 to make this happen.The service has demonstrated very positive outcomes, high satisfaction rates with positive testimonials from hospital staff and patients and excellent value. It is a testament to the service and its caseworkers that patient satisfaction is at 99%"" Vaughan Gething MS