Don’t ignore house problems during COVID-19

Care & Repair Cymru has urged older people not to ignore repairs or adaptations needed in their homes, after seeing a large drop in calls to its national helpline.

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There was a 67% drop in calls to the national helpline in April compared to 2019, leading to fears that older people aren’t asking for the help they need to keep their homes safe.

Our work helps older people live independently in safe, warm and accessible homes, providing repairs and adaptations through agencies across Wales.

Older people are spending more time at home than ever before, shielding from COVID-19 because of their age or a medical condition. Yet official statistics show that one in six of all older households lives in a home that’s an immediate threat to their health and safety.

Chris Jones, Chief Executive of Care & Repair Cymru, said:

“Things like loose carpets or faulty wiring might be easier to ignore with everything else that’s going on, but they shouldn’t be. In fact, it’s more important than ever that older people’s homes are safe, warm and appropriate for their needs.

“Care & Repair is still here to help you. We’ve changed how we work, so we can respond to urgent problems in a way that keeps both you and us safe.

“It’s not just problems with your house. As well as new services during this pandemic such as befriending, collecting medicines and grocery shopping, we can help older people apply for benefits and grants you may not know you were eligible for.

“If we can’t help you with what you need, we’ll know who can.”

Give us a ring now on 0300 111 3333. If you call from a landline anywhere in Wales you’ll be connected straight to your local agency.