Fuel Debt Advice in the Community

Date: 13/02/20
Time: 10:00 - 16:30
Location:  Care & Repair Cymru, Cardiff 
Cost: FREE
Training Provider: NEA

Aim: 

This free course is designed for frontline staff working with low-income and vulnerable households who may be in fuel debt or at risk from fuel debt.

Course Content: 

> causes of and identify solutions for fuel debt
> customer, supplier and private landlord responsibilities
> how to read meters, fuel statements and rectify common billing errors
> suppliers’ customer service processes and complaints procedures
> tariff and payment options, Warm Home Discount Scheme, grants and other forms of assistance – including trusts and hardship funds 

Who is this course for:

 frontline staff