Fuel Debt Advice in the Community
Date: 13/02/20
Time: 10:00 - 16:30
Location: Care & Repair Cymru, Cardiff
Cost: FREE
Training Provider: NEA
Aim:
This free course is designed for frontline staff working with low-income and vulnerable households who may be in fuel debt or at risk from fuel debt.
Course Content:
> causes of and identify solutions for fuel debt
> customer, supplier and private landlord responsibilities
> how to read meters, fuel statements and rectify common billing errors
> suppliers’ customer service processes and complaints procedures
> tariff and payment options, Warm Home Discount Scheme, grants and other forms of assistance – including trusts and hardship funds
Who is this course for:
frontline staff