Information for older people

Throughout the COVID-19 pandemic, your local Care & Repair has still been here to help you.

We've changed the way we're working to help keep you and us safe, and in many areas we've introduced additional services to support older people in our communities.

Because of these changes, a visit from a Care & Repair worker will be different to before the pandemic. Take a look at our guide for clients, which you can download on the right hand side, for more information.

How can Care & Repair help me at the moment?

Our teams are still giving advice and information to older people and their families, on aids, adaptations and home maintenance that will help you live more safely. We can discuss any concerns you may have about your health, safety and well-being. In some circumstances, we may be able to visit to complete some practical works to your home. If this happens, our visiting staff will follow Government rules and talk to you about the extra precautions they will take as a result of the coronavirus.

Many other organisations are offering extra support, such as delivering essential items or keeping in touch with their clients. If we cannot help you ourselves, we can put you in touch with other services and voluntary groups who can give you the support you need.

For further information on the services provided by Information for older people, please feel free to contact us or ask someone to contact us on your behalf.

How can I get in touch with Care & Repair?

Most Care & Repair staff are working from home while our offices are closed. The best way to get in touch with your local agency is by phoning 0300 111 3333 from a landline.

Your local team can talk to you about the services we can still offer and the other local services that are available.
You can also find details for your local agency by clicking here.

For further information on the services provided by Information for older people, please feel free to contact us or ask someone to contact us on your behalf.

How do I know it is safe for me to let Care & Repair into my home if they need to visit?

We are currently only carrying out works inside clients homes if these works are urgent, emergencies, or to help with a discharge from hospital.

All our teams are following the Government's new rules so that they can visit your home safely, minimising any health risks to you and your household.

Before visiting, we will phone you to discuss the works needed and make sure that there is no risk, to your health and safety or to ours, from working in your home.

While we are in your home, our team will be using clean tools, and wearing protective equipment such as masks and gloves. You will likely be asked to stay in a separate room while any work happens, to keep in line with new rules around social distancing.

For further information on the services provided by Information for older people, please feel free to contact us or ask someone to contact us on your behalf.

I've been sent information about Coronavirus. How do I know if it's genuine?

Some people are using the current uncertain times to scam people.

If you've had an unexpected email, phone call, text message or knock at the door, stop and consider before you act further. 

Friends Against Scams have more information on the different types of scams around at the moment on their website.

If anyone calls at your door claiming to be from a charity, ask to see their ID. Care & Repair staff will always be able to show you their ID if asked.

For further information on the services provided by Information for older people, please feel free to contact us or ask someone to contact us on your behalf.

I've been told that my older relative can't be sent home from hospital because their house is not safe. Can you help?

Yes! Our caseworkers are working with hospitals across Wales, helping hundreds of older people get home every year by organising the practical jobs that need to be done to make sure they are safe at home.

Whether it's a new hand or grab rail, a door step that needs fixing, wiring that needs to be made safe or a whole new heating system that needs installing, we can help.

If you are not already in touch with a Care & Repair caseworker through your hospital, please phone your local agency on 0300 111 3333 for more information.

For further information on the services provided by Information for older people, please feel free to contact us or ask someone to contact us on your behalf.

My older relative needs more care than I can give at the moment. Is there any financial support available to help pay for a carer?

Attendance Allowance is a payment made by the UK Government. It is for older people living in their own homes who need the help of a carer – for example, to get out of bed in the morning or prepare meals.

We can tell you if you're eligible and help your relative claim the benefit. Just give us a ring on 0300 111 3333.

For further information on the services provided by Information for older people, please feel free to contact us or ask someone to contact us on your behalf.

I am worried about how to get through the next few weeks. Is there anyone I can talk to?

We know that older people will be especially worried about the coronavirus, and the Government's advice to stay home and limit their physical contact with others.

Care & Repair agencies will be contacting many of their existing clients to make sure they have the practical support they need. If we can't provide it, we will know someone who can.

If you phone your local Care & Repair agency on 0300 111 3333, our team can put you in touch with support in your community to make sure you have food and any other essential items you need.

Our friends at Age Cymru have also launched a "check-in-and-chat" telephone service. If you are over 70 in Wales and live alone, you can call 08000 223 444 for a chat and moral support.

For further information on the services provided by Information for older people, please feel free to contact us or ask someone to contact us on your behalf.