Cookie Policy

What are cookies?

A cookie is a small file of letters and numbers downloaded on to your computer when you visit a website. They are also known as browser cookies or tracking cookies. Cookies are small, often encrypted text files, located in browser directories. Cookies are used by web developers to help users navigate their websites efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from using certain websites. Cookies are used by many websites and can do a number of things, e.g. remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

Cookies are created when a user’s browser loads a particular website. The website sends information to the browser, which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website’s server. Computer Cookies are created not just by the website the user is browsing but also by other websites that run ads, widgets, or other elements on the page being loaded. These cookies regulate how the ads appear or how the widgets and other elements function on the page.

For more information on cookies see:

How cookies are regulated

The rules on cookies are covered by the Privacy and Electronic Communications Regulations (PECR). The Regulations also cover similar technologies for storing information, eg Flash cookies.

PECR was revised in 2011, and the Information Commissioner’s Office (ICO) is responsible for enforcing these rules.

We use the following kinds of cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website.

Forms related cookies. When you submit data to through a form such as those found on contact pages or ‘Become a Friend’ page cookies may be set to remember your user details for future correspondence.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Google analytics: to carry out statistical analysis of page use, page interactions and paths through our Site to evaluate and develop our Site. This is known as 'digital analytics'. We may also record certain information that customers provide during any interaction with our Site. This information allows us to understand individual behaviours and needs more accurately. For more information on how Google uses the data collected via this service, visit To opt out of being tracked via Google Analytics, you can also use Google's opt-out browser add-on:

Any third party cookies will be governed by their own terms and privacy policies, so you should read these before giving your consent to enable these third party cookies. Please note that we have no control over third party cookies.

How to control and delete cookies

Care & Repair will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by Care & Repairs website, Agency Microsite or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers.

You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of the Care & Repair website and microsites.

This is a list of the main cookies set by the website, and what each is used for.

_utma This is written the first time visitor visits the site. Updated with each visit. Helps identify the unique visitors. 2 years from last update
_utmb Session cookie that is update with each page view or event. This cookie is used to establish and continue a user session with your site 30 mins after the last update/visitor inactivity
_utmz This cookie stores the type of referral used by the visitor to reach the site. The cookie is updated with each page view. It is used to calculate traffic drivers e.g. search engine traffic, ad campaigns and navigation within the site 6 months from set/update
_utmc This cookie stores the custom variable information that you set in your code. It is used to set and pass custom variable information to Google Analytics server. End of browser session
_utmt This cookie Indicates the type of request Used to throttle request rate. 2 years from set/update
CMS LGTCMSSESSION This cookie is used to store server-side, user-specific information to maintain a session state for you. This allows us to remember your preferences when you view the site. The site also uses this data to process your requests. Some functions of the web site depend on these cookies and may not work properly, or at all, if they are disabled. Until end of session