Help To Move – Client story

Mr Edwards was living alone in his 4-bedroom house in a rural location. His wife had passed away 4 years previously and at 92 years old, he was finding it difficult to cope on his own. Mr Edwards was referred to 'Help to Move' by Delta Wellbeing (the Social Services contact centre). He had been considering moving for some time and had contacted Delta Wellbeing a year previously to ask for advice. However, they were unable to help. A year later, when Mr Edwards was referred to Delta by a concerned GP, his details were passed on to Care and Repair Carmarthenshire's new Help to Move scheme.

As a result of the referral, Emma Harris-Jones (the Help to Move Co-ordinator) visited Mr Edwards. She found the home in a state of some disrepair. Mr Edwards was living in one room, hadn't been upstairs since his wife had passed away and was struggling to manage in the 'big house'.

Prior to the Emma's involvement, Mr Edwards had listed his property with a local estate agent, had accepted an offer on his home and was now in the process of looking for somewhere more suitable live. He was considering purchasing a flat close to town but hadn't considered sheltered or 'extra care' housing. Having been informed of his options, Mr Edwards decided to visit an extra care facility. Emma accompanied Mr Edwards to a viewing and by the following day he had decided he wanted to move there as soon as possible.

Emma liaised with his solicitor and estate agent and arranged for Mr Edwards to undergo the relevant assessments in order to secure a place in the extra care facility. They discussed and agreed what belongings Mr Edwards wanted to keep and what to dispose of. They arranged removal quotes and Mr Edwards decided to engage a local removal company. Emma ensured that checks were carried out to safeguard that Mr Edwards was using a trustworthy company.

Mr Edwards wanted to purchase items for his new flat, including a fridge freezer, bedding and vacuum cleaner. Emma worked with a trusted friend and neighbour to arrange this.

Because Mr Edwards was struggling with his mobility, Emma referred him to Occupational Therapy, who were able to provide a shower seat, a W.C. raiser and chair raisers. A referral was also made to Social Services for a community care assessment. Emma also liaised with local third sector agencies to support Mr Edwards, including FAST who helped hang pictures, assemble a flat pack furniture and even fix a wobbly chair.

On completion of the move, Emma supported Mr Edwards to contact utility providers to change his address and arrange Direct Debit payments. Emma also supported him to notify relevant agencies of his new address such as the Department of Works and Pensions, banks and building societies.

In his feedback, Mr Edwards wrote, "I had a lack of knowledge of housing options and costs". He was very grateful for the support given to him by the Help to Move scheme, saying that he wouldn't have been able to manage without it. Eight weeks after Emma's first visit, Mr Edwards, had settled into his new home, enjoying the company of staff and other residents. He visits the restaurant every lunchtime for a home cooked meal.