What we do

Care and Repair helps older people in Wales live independently in their own homes. As a charity working through our network across Wales, we deliver practical help to create safe, warm and accessible homes. This help can range from delivering major modifications for people most in need, to offering advice and recommendations to people who need reliable professionals to carry out work.

For over 30 years, we have been at the frontline, representing the housing needs of older people – we believe passionately in the rights of older people to have decent housing and to be able to live independently as long as they want.

We are able to give this help free of charge thanks to donations from our supporters and as well as through our partnerships with the Welsh Government, and local authorities. If you want support from our caring professionals for yourself or for a loved one, please get in touch with one of our local agencies and tell them what you need. Or if you would like to make a donation to our work, please Donate here.

Snap shot of our programmes

Core Service

The core service is client centred, home visiting, and delivers tailored solutions to housing problems. Caseworkers and Technical Officers are at the heart of the service and our teams build a close relationship with clients based on trust and confidence.  A Caseworker visit helps determine the client’s housing, personal and financial circumstances, before discussing solutions to housing problems and providing advice on welfare rights and funding available for home improvements. A property inspection is undertaken by our Technical Officers. This helps complete the picture of works needed to help clients remain living safely, independently and comfortably at home. Typical outcomes include increased household income, home repairs and adaptations work, improved security, falls prevention work, improved heating and insulation, and lower fuel bills.  

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Managing Better 

A new 3 year project, funded from Sustainable Social Services Third Sector Grant, and is a joint project with RNIB Cymru and Action on Hearing Loss Cymru, with Care & Repair Cymru as the lead partner. Launched in our 25th anniversary year the new service is delivered out of the 13 Care & Repair Agencies by 13 new specialist Caseworkers who will work proactively with Health and Social Care locally, to identify vulnerable, frail older people in need of help with a safe and healthy home environment before they reach a crisis point and enter the statutory system of hospitals, GPs, ambulances or residential care.

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Rapid Response Adaptations Programme

Developed in 2002/3 now delivered across Wales helping over 16,000 people annually, at an average time of 8 days, and with 30% of cases helping quicker hospital discharges and helping tackle bed blocking.

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70+ Cymru

This new service works Wales-wide to provide advice and support on home energy saving techniques and housing improvements, so that people over 70 years old can heat their homes to over 70°F.

Our team of Home Energy Officers can help you live in a warmer home. Click below to contact Care & Repair in your local area.

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Hospital to a Healthier Home

Hospital to a Healthier Home is our innovative hospital discharge service that helps patients return home more quickly to a home that has been adapted to meet their needs. Whilst NHS doctors make sure patients are medically fit, Care & Repair acts as your property doctor to make your home accessible, warm and safe upon your return from hospital.

Since 2019 the service has worked directly with hospital staff to identify older patients’ housing problems quickly after they have been admitted, connecting them to their local Care & Repair agency who ensure they return to a safe, warm, and accessible home.

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How do we do it?

Care & Repair has always been a service which is client-centred, and delivers tailored solutions to problems and needs. Our holistic approach has been a key factor in the success of Care & Repair.

Multi-disciplinary teams deliver a range of services, with funding not only from government grant, but from other sources such as housing associations, local government, and charitable donations.

Casework is at the heart of the service and clients often build a close relationship with their caseworker based on trust and confidence. The home visit, client engagement and gathering of information by the Caseworker is used to assess client’s housing, personal and financial circumstances before discussing and tailoring the services needed to resolve any issues.

The unique combination of person centred casework, technical expertise, and practical skills is a strong and unique selling point for Care & Repair.

While there are strong common threads linking all Care & Repair agencies in Wales, each agency has also developed services based on local need and opportunity.

Finally, partnership working is one of the keys to a successful Care & Repair service, and we are proud of our approach of linking clients with the whole range of local statutory and third sector services.

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"Working together across local agencies benefits older people. There are common themes based around stronger partnership working – better information and access to all services." Centre for Policy and Ageing