Services

 

West Wales County Care & Repair provide a range of services to clients across Ceredigion and Pembrokeshire. 

We provide a 'holistic' service which means that we try to support clients not just in relation to specific works, but also in relation to any other work, assistance or intervention which the client would benefit from. This can include signposting to other organisations who can assist in areas that we are unable to.

Services include assisting you to improve, repair or adapt your home and are available to individuals aged 55 or over, or of any age with a disability. Some services may be chargeable dependant on eligibility.

Select a service below to find out more.

Core Casework Support Service

If you are aged 60 and over, our home visiting service can provide you with free advice, information and support tailored to your individual needs. Our experienced caseworker will come to your home and will listen to your needs.

Our expert Casework team can visit you in your home to listen and discuss any issues that concern you and identify individual solutions for you.

We can offer you:

  • Support – Caseworkers can provide personal support and encouragement as clients prepare for and deal with the disruption that may be caused by any adaptions/building work.
  • Liaise on the client's behalf –We act as a point of contact between the client, family or carer within various organisations and statuary bodies which provide support.
  • Applications – We can visit the client's home to help fill in forms such as Local Authority Grant applications and Attendance Allowance applications.
  • Signposting –we signpost and liaise on client's behalf with appropriate organisations for support tailor made to the client's needs, for example, Energy Advice Centre, Department of Works and Pension, Royal British Legion.
  • Advice and Information – we can also provide help and information over the telephone, services such as benefit checks and Disabled Facilities Grants financial checks can be completed over the telephone by one of our trained members of staff.
  • Grants/Funding options – We will discuss what repairs and adaptations you need, the possible solutions and provide advice on sources of funding such as Disabled Facilities Grants, self-funding or benevolent funding for the identified works to be carried out and can assist with the completion of forms or other paperwork.
  • Affordable Warmth – We provide energy efficiency advice, support and solutions including funding options, fuel debt, switching tariffs and suppliers, Warm Home Discount and Priority Service Registration.
  • Benefits Check – We offer and complete a welfare benefit check to maximise your income and refer you for appropriate benefits to ensure that you are in receipt of your full entitlement.

Welfare benefits calculator link
www.turn2us.org.uk

  • Health – We refer clients for Occupational Therapy assessments to assess for equipment and adaptations relating to the clients health needs. We also have trained assessors who can assess for small scale adaptations.

For further information on the services provided by West Wales Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Rapid Response Adaptations Programme (RRAP)

The funding for RRAP is provided by Welsh Government for people who are in hospital awaiting discharge, have recently been discharged from hospital or at risk of being admitted to hospital or into a care home.

To obtain grant assistance referrals must come from a Health or Social Service Professional e.g. an Occupational Therapist. We can advise you how to access this funding and speak to the referral agency on your behalf.

Examples of types of work involved are:

  • Hand rails/ Grab rails
  • Access to toilet facilities
  • Repositioning of Light Switches/sockets
  • Provision of stair rails
  • Steps and half steps
  • Door entry Systems
  • Assistive Technology
  • Repair to stair tread / timber floors
  • Levelling concrete floors
  • Improve Lighting interior/exterior
  • Heating Repairs to main living areas
  • Fitting carpet strips
  • Relaying paving stones
  • Additional Sockets
  • Telephone Extensions

For further information on the services provided by West Wales Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Managing Better Sensory Service

The Managing Better service is a 3-year project, funded from the Welsh Government's Sustainable Social Services Third Sector Grant. The service is led by Care & Repair Cymru in partnership with RNIB Cymru, Action on Hearing Loss Cymru and Care & Repair Agencies across Wales.

If you are aged 50 and over, are a home owner, live in private rented accommodation or live in Social Housing our Managing Better Caseworker can provide free advice and support to help you secure necessary home repairs & adaptations.

Managing Better caseworkers have particular expertise in the impact of sight loss, hearing loss and/or duel sensory loss and how this affects people at home in terms of their personal safety, independence and well-being and will provide advice and support around this.

For further information on the services provided by West Wales Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Handyperson Service

In addition to the works provided under the Rapid Response Adaptations Programme, our craftsmen in the Handyperson Service can also carry out a wider range of internal or external safety-related repairs or adaptions.  This can include:

  • Hand rails and grab rails.
  • Key safes
  • Re-hanging doors
  • Alterations to access, including steps and ramps
  • Installing smoke alarms and Carbon Monoxide alarms
  • Lever taps (following assessment)

 

Handyperson Service Rates

We charge a £45.00 administrative fee for people using the Handyperson Service and this can cover adaptations up to the value of £350.00.  For adaptations that exceed this we would be happy to provide you with a quote for the work.  We are a not-for-profit organisation and our focus is always on finding you the best solution.

For further information on the services provided by West Wales Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Home Maintenance Service

Need a little job done?  We understand that finding a local contractor to do a small job is often difficult, so our Home Maintenance Service can carry out a range of minor repairs and adaptations, such as:

  • Carpentry work
  • Masonry repairs
  • Small painting and decorating jobs

General home maintenance, such as clearing gutters, repairing decking or garden fences

 

Our rates for this service are £23.50 per hour plus the cost of materials.  We can arrange to visit your property to discuss the repairs and to give you a full quotation for the work for you to consider.

For further information on the services provided by West Wales Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Safety and Home Scheme

The safety at home scheme is a broad and tailor-made service aimed at identifying the improvements and solutions older people need to remain independent and safe in their own homes. 

Properties age -windows and doors deteriorate, roofs can become leaky and there are many housing repairs that become essential if people are to enjoy a safe and worry-free retirement in their homes.  Sometimes it is not just the property that has changed, but you also.  Some of our clients tell us that the upstairs toilet seems much further away now they are less mobile, others that they can no longer use the bath safely.

Our caseworkers can arrange to visit you at home to assess for hazards, or simply for a friendly chat to discuss ways in which we may be able to make your home more suitable and safe.  We can also review your benefits to make sure that you are getting all the financial support that you are entitled to and let you know if there are grants that can be obtained to help with costs.  People are often surprised at how much help there is!

We can help with:

  • Completing application forms
  • Carry out home safety checks, Identifying and assessing hazards in the home.
  • Advise on the prevention of slips, trips and falls.
  • Discuss any repairs or adaptions that you want to get done.
  • Give advice and assistance with welfare benefits, improving energy efficiency or obtaining charitable funding
  • Put you in touch with other helpful local services
  • Provide lists of reputable builders

For further information on the services provided by West Wales Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Technical Service

Out Technical Officer can provide technical support to people who want to carry out larger adaptations or improvements to their home but need the support of a professional who will ensure that a suitable solution is achieved for a fair price – always considering the client’s needs first.

The Technical Officer can arrange to visit you at home to discuss the works required and can manage it on your behalf from start to finish.  At all stages you have control over the work, choice of contractors and whether or not it goes ahead. 

The charge for this service is a 10% fee based on the overall cost of the adaptations, but includes a full design service, price checking of quotes, and inspection of the work when it’s all complete.  From start to finish, we’ll ensure things are done properly.

For further information on the services provided by West Wales Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.