Services

 

Newport Care & Repair provide a range of services to clients across Newport.

We provide a 'holistic' service which means that we try to support clients not just in relation to specific works, but also in relation to any other work, assistance or intervention which the client would benefit from. This can include signposting to other organisations who can assist in areas that we are unable to.

Services include assisting you to improve, repair or adapt your home and are available to individuals aged 55 or over, or of any age with a disability. Some services may be chargeable dependant on eligibility.

Select a service below to find out more.

Core Casework Support Service

If you are aged 60 and over, our home visiting service can provide you with free advice, information and support tailored to your individual needs. Our experienced caseworker will come to your home and will listen to your needs.

Our expert Casework team can visit you in your home to listen and discuss any issues that concern you and identify individual solutions for you.

We can offer you:

  • Support – Caseworkers can provide personal support and encouragement as clients prepare for and deal with the disruption that may be caused by any adaptions/building work.
  • Liaise on the client's behalf –We act as a point of contact between the client, family or carer within various organisations and statuary bodies which provide support.
  • Applications – We can visit the client's home to help fill in forms such as Local Authority Grant applications and Attendance Allowance applications.
  • Signposting –we signpost and liaise on client's behalf with appropriate organisations for support tailor made to the client's needs, for example, Energy Advice Centre, Department of Works and Pension, Royal British Legion.
  • Advice and Information – we can also provide help and information over the telephone, services such as benefit checks and Disabled Facilities Grants financial checks can be completed over the telephone by one of our trained members of staff.
  • Grants/Funding options – We will discuss what repairs and adaptations you need, the possible solutions and provide advice on sources of funding such as Disabled Facilities Grants, self-funding or benevolent funding for the identified works to be carried out and can assist with the completion of forms or other paperwork.
  • Affordable Warmth – We provide energy efficiency advice, support and solutions including funding options, fuel debt, switching tariffs and suppliers, Warm Home Discount and Priority Service Registration.
  • Benefits Check – We offer and complete a welfare benefit check to maximise your income and refer you for appropriate benefits to ensure that you are in receipt of your full entitlement.
  • Welfare benefits calculator link
    www.turn2us.org.uk

  • Health – We refer clients for Occupational Therapy assessments to assess for equipment and adaptations relating to the clients health needs. We also have trained assessors who can assess for small scale adaptations.

For further information on the services provided by Newport Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Rapid Response Adaptations Programme (RRAP)

The funding for RRAP is provided by Welsh Government for people who are in hospital awaiting discharge, have recently been discharged from hospital or at risk of being admitted to hospital or into a care home.

To obtain grant assistance referrals must come from a Health or Social Service Professional e.g. an Occupational Therapist. We can advise you how to access this funding and speak to the referral agency on your behalf.

Examples of types of work involved are:

  • Hand rails/ Grab rails
  • Access to toilet facilities
  • Repositioning of Light Switches/sockets
  • Provision of stair rails
  • Steps and half steps
  • Door entry Systems
  • Assistive Technology
  • Repair to stair tread / timber floors
  • Levelling concrete floors
  • Improve Lighting interior/exterior
  • Heating Repairs to main living areas
  • Fitting carpet strips
  • Relaying paving stones
  • Additional Sockets
  • Telephone Extensions

For further information on the services provided by Newport Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Managing Better Sensory Service

The Managing Better service is a 3-year project, funded from the Welsh Government's Sustainable Social Services Third Sector Grant. The service is led by Care & Repair Cymru in partnership with RNIB Cymru, Action on Hearing Loss Cymru and Care & Repair Agencies across Wales.

If you are aged 50 and over, are a home owner, live in private rented accommodation or live in Social Housing our Managing Better Caseworker can provide free advice and support to help you secure necessary home repairs & adaptations.

Managing Better caseworkers have particular expertise in the impact of sight loss, hearing loss and/or duel sensory loss and how this affects people at home in terms of their personal safety, independence and well-being and will provide advice and support around this.

For further information on the services provided by Newport Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Home visits

For customers aged 75 or over*, we can visit you in your own home to discuss your needs. If you decide to use our help, we can advise you on the best options to make your home more suitable for you. We can advise on, or arrange, any scale of work from fixing a dripping tap, arranging extra stair rails or larger works such as removing a bath and installing a level-access shower.

We can make grant applications on your behalf, prepare work-plans and draw up schedules of work, obtain estimates from reputable contractors, and monitor and inspect any work as it proceeds.

We can also check your financial information if you want us to, with many customers gaining from increased income as a result of a home visit.

Maybe you’re not sure if staying in your own home is what you want. If this is something you have been thinking about, then we can offer advice about other types of housing that are available.

For further information on the services provided by Newport Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Advice on Contractors

We can provide you with a list of reputable contractors, mostly local, who we know have provided our customers with consistently good service over a number of years. We use most of these contractors ourselves on a regular basis. If you want to, you or your family can contact any of these directly if you need some work done. If you do deal direct with any of the contractors listed, always mention Newport Care & Repair and always take notice of the guidelines supplied with the list.

It is important to note that Newport Care & Repair cannot take responsibility for any work undertaken by any of the contractors on the list if we are not involved in the work at the outset. What you can be assured of, however, is that our vetting procedures include regular checks on each contractor’s standard of work, approach to customer care, health and safety and appropriate insurance cover.

For further information on the services provided by Newport Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Energy Advice

We work closely with Newport City Council, and the South East Wales Energy Agency. We try to find free grant assistance, if available, or obtain the lowest prices we can for loft and cavity wall insulation, heating installation and repairs, all through appropriate and regulated suppliers.

For further information on the services provided by Newport Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Fire Safety

We work in partnership with the South Wales Fire Service offering a free Fire Safety Check in your home. Any products recommended for installation by them during a visit, such as smoke alarms or deep fat-fryers can be provided completely free of charge.

For further information on the services provided by Newport Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Bathroom Adaptation

Our professional team of architects, surveyors and contractors will put your mind at rest as they will help choose and fit the right bathroom or shower for you.

The Agency has over 17 years' experience in adapting bathroom suites, fixtures and fittings to ensure you can bathe safely, in comfort and in style.

 

We know that the simple things matter; politeness, keeping appointments, honest communication, agreeing time-frames, clear written quotations and quality design and build.

Each project is priced individually to accommodate your choice of fixtures and fittings.

For further information on the services provided by Newport Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Home Repairs and adaptations

If you need an adaptation or repairs to your home our experienced team can help you find the best way to fix it. This may include referring you to one of our approved contractors, our handyperson service or Care & Repair acting as your agent. Types of work this could cover are:

  • Building ramps, repairing uneven paths and steps and fitting handrails
  • Installing a stairlift 
  • Replacement windows and doors
  • Dealing with damp issues
  • Central heating works
  • External building repairs e.g roof, gutter, chimneys
  • Electrics

 

Our team of Technical Officers can oversee and project-manage work for you, relieving you of the stress and anxiety of organising the work yourself. They will plan the work, establish what the total costs will be and liaise with the contractors to ensure the work is done properly. These Technical Services are normally free of charge but we will always provide a quote for any additional costs.

For further information on the services provided by Newport Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Hospital to Home

Many people need practical support in their home when they are discharged from hospital.

Care & Repair aims to help you back into your home as smoothly as possible, We also help prevent further risks to your health and safety, such as future falls and slips. We can help by:

  • Fitting a key safe or Door Entry System outside your home, so relatives and Carers can visit easily
  • Fitting stair and hand rails
  • Replacing outside steps with ramps
  • Checking your heating, hot water.
  • Moving beds and furniture downstairs

For further information on the services provided by Newport Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.