Services

 

North East Wales Care & Repair provide a range of services to clients across Flintshire and Wrexham.  

We provide a ‘holistic’ service which means that we try to support clients not just in relation to specific works, but also in relation to any other work, assistance or intervention which the client would benefit from. This can include signposting to other organisations who can assist in areas that we are unable to.

Services include assisting you to improve, repair or adapt your home and are available to individuals aged 55 or over, or of any age with a disability. Some services may be chargeable dependant on eligibility.

Select a service below to find out more.

Core Casework Support Service

If you are aged 60 and over, our home visiting service can provide you with free advice, information and support tailored to your individual needs. Our experienced caseworker will come to your home and will listen to your needs.

Our expert Casework team can visit you in your home to listen and discuss any issues that concern you and identify individual solutions for you.

We can offer you:

  • Support – Caseworkers can provide personal support and encouragement as clients prepare for and deal with the disruption that may be caused by any adaptions/building work.
  • Liaise on the client's behalf –We act as a point of contact between the client, family or carer within various organisations and statuary bodies which provide support.
  • Applications – We can visit the client's home to help fill in forms such as Local Authority Grant applications and Attendance Allowance applications.
  • Signposting –we signpost and liaise on client's behalf with appropriate organisations for support tailor made to the client's needs, for example, Energy Advice Centre, Department of Works and Pension, Royal British Legion.
  • Advice and Information – we can also provide help and information over the telephone, services such as benefit checks and Disabled Facilities Grants financial checks can be completed over the telephone by one of our trained members of staff.

Flintshire Housing Department Website

http://www.flintshire.gov.uk/en/Resident/Housing/Home.aspx

Wrexham Housing Department Website

http://wrexham.gov.uk/english/sections/housing.htm

Grants search Website

http://www.turn2us.org.uk/grants_search.aspx

Benefits Check – We offer and complete a welfare benefit check to maximise your income and refer you for appropriate benefits to ensure that you are in receipt of your full entitlement.

Welfare benefits calculator link

http://www.turn2us.org.uk/benefits_search.aspx

Affordable Warmth – We provide energy efficiency advice, support and solutions including funding options, fuel debt, switching tariffs and suppliers , Warm Home discount and priority service register. Oil filled radiators available when your heating is broken down.

Affordable Warmth Leaflet

Warm Wales House Doctor service

Care and Repair North East Wales are proud to announce the launch of our newest Service ‘House Doctor’ which is a project set up to work in partnership with GP surgeries across Wrexham and Flintshire to improve health conditions by improving housing conditions.

Please see our House Doctor Leaflet for more.

  • Health – We refer clients for Occupational Therapy assessments to assess for equipment and adaptations relating to the clients health needs. We also have trained assessors in the provision of community equipment, where we can assess for equipment and adaptations where the client wants to proceed privately. We assess the client’s risk of falls and refer to the falls coordinator for a falls assessment to reduce the client’s risk of falls; we also refer to other health and counselling services to improve client’s health and wellbeing where necessary.
  • Hoarding – We provide a highly sought after hoarding service which supports people with hoarding tendencies or behaviours to address the causes and consequences of their behaviours in order to maintain a safe home, this promotes their independence and improves wellbeing.
  • Healthy Homes for Discharge – We assist clients who are currently in hospital who cannot return home due to repairs/issues in their property and are holding up discharge. The project acts as a one stop shop for people in hospital with advice and information, we assist with repairs, grants support etc to ensure the client is able to return home in time for planned discharge.

For further information on the services provided by Care & Repair North East Wales, please feel free to contact us or ask someone to contact us on your behalf.

Rapid Response Adaptations Programme (RRAP)

The funding for RRAP is provided by Welsh Government for people who are in hospital awaiting discharge, have recently been discharged from hospital or at risk of being admitted to hospital or into a care home.

To obtain grant assistance referrals must come from a Health or Social Service Professional e.g. an Occupational Therapist. We can advise you how to access this funding and speak to the referral agency on your behalf.

Examples of types of work involved are:

  • Hand rails/ Grab rails
  • Access to toilet facilities
  • Repositioning of Light Switches/sockets
  • Provision of stair rails
  • Steps and half steps
  • Door entry Systems
  • Assistive Technology
  • Repair to stair tread / timber floors
  • Levelling concrete floors
  • Improve Lighting interior/exterior
  • Heating Repairs to main living areas
  • Fitting carpet strips
  • Relaying paving stones
  • Additional Sockets
  • Telephone Extensions

For further information on the services provided by Care & Repair North East Wales, please feel free to contact us or ask someone to contact us on your behalf.

Managing Better Sensory Service

The Managing Better service is a 3-year project, funded from the Welsh Government's Sustainable Social Services Third Sector Grant. The service is led by Care & Repair Cymru in partnership with RNIB Cymru, Action on Hearing Loss Cymru and Care & Repair Agencies across Wales.

If you are aged 50 and over, are a home owner, live in private rented accommodation or live in Social Housing our Managing Better Caseworker can provide free advice and support to help you secure necessary home repairs & adaptations.

Managing Better caseworkers have particular expertise in the impact of sight loss, hearing loss and/or duel sensory loss and how this affects people at home in terms of their personal safety, independence and well-being and will provide advice and support around this.

For further information on the services provided by Care & Repair North East Wales, please feel free to contact us or ask someone to contact us on your behalf.

Property Maintenance Services

In addition to the works provided under the Rapid Response Adaptations Programme, our Handyperson service also provide the following: l Fit door locks and bells l Home security survey and security work

  • Security lighting
  • CCTV l Re hang gates
  • Minor Plumbing repairs
  • Taps repairs/replacement
  • Unblock drains
  • Minor Electrical work
  • Clear gutters
  • Cut lawns and maintain gardens/clear gardens
  • Fencing repair/maintenance/provision
  • Painting & Decorating service l Home fire safety check and provide fire safety equipment
  • Install smoke & carbon monoxide alarms Jobs should take no longer than two hours under this scheme.

Handyperson Service Rates

Care & Repair are VAT registered and our rates reflect the VAT element. Our handyperson rates for over 65 are £7.50 plus VAT = £9.00 every half an hour plus the cost of the materials or if you are under 65 the price is £10.00 plus VAT = £12.00 every half an hour plus the cost of the materials. The Handyperson service also carry out larger works lasting 3 or more hours and will be happy to provide you with a quote. This can include all types of external and internal refurbishment works including decoration. Our Gardening rates are £10.00 plus VAT = £12.00 for every half an hour as we provide 2 operatives for this service.

For further information on the services provided by Care & Repair North East Wales, please feel free to contact us or ask someone to contact us on your behalf.

Technical Services

Our professional and experienced technical officers can help you with any repairs or adaptations that you may require to your home. Our advice services are available to support you, in respect of essential works, to everyone who is  60 or over or any adult with a disability and lives in Wrexham or Flintshire.

We can offer you:-

  • An Initial consultation by telephone to discuss the problems that you are experiencing and decide how best we can provide technical assistance to help solve them.
  • An initial visit to your home by one of our technical officers to assess the repairs and/or adaptations required. We will then provide a report describing any works required including estimates for the costs involved.
  • Assistance with funding the necessary works if required. We will liaise with our colleagues in Casework Support Services and Property Maintenance Services to explore all available options.
  • Full support with the process of selecting and appointing suitable contractors. We maintain a list of Preferred Contractors who are subjected to rigorous and constant checks to ensure that they will provide a quality service and good value for money. The extent of the Technical officers involvement in any building works will depend on what you require and the value and complexity of the project. 

If appropriate we are able to offer the following services:-

  1.  Preparation of a schedule of works and any necessary technical drawings.
  2. Requesting quotes from contractors or issuing invitations to tender. An analysis of the prices received will then be provided together with recommendations as to which proposal provides the best value.
  3. Arranging an initial meeting on site with the contractor at the start of the project to run through all aspects of the works to be carried out.
  4. Preparation of a building contract to be signed by the client and the contractor which is designed to protect the client in the unlikely event that anything should go wrong.
  5. Supervision of the works through to completion. A final inspection will be arranged and a list of snagging items will be prepared and issued to the contractor.
  6. Assistance with arranging payment to the contractor once all snagging items are complete and the job is signed off.

Care & Repair are also able to offer direct contracting services through our established network of approved subcontractors. More details are available in the Property Maintenance Services section of this website.

The before and after photographs below illustrate some examples of works that were managed by our technical officers.

For further information on the services provided by Care & Repair North East Wales, please feel free to contact us or ask someone to contact us on your behalf.

Warm Wales House Doctor service

Care and Repair North East Wales are proud to announce the launch of our newest Service 'House Doctor' which is a project set up to work in partnership with GP surgeries across Wrexham and Flintshire to improve health conditions by improving housing conditions.

Please see our House Doctor Leaflet for more.

  • Health – We refer clients for Occupational Therapy assessments to assess for equipment and adaptations relating to the clients health needs. We also have trained assessors in the provision of community equipment, where we can assess for equipment and adaptations where the client wants to proceed privately. We assess the client's risk of falls and refer to the falls coordinator for a falls assessment to reduce the client's risk of falls; we also refer to other health and counselling services to improve client's health and wellbeing where necessary.
  • Hoarding – We provide a highly sought after hoarding service which supports people with hoarding tendencies or behaviours to address the causes and consequences of their behaviours in order to maintain a safe home, this promotes their independence and improves wellbeing.
  • Managing Better/Sensory Impairment – We have a sensory impairment Caseworker who can assist clients who have sensory impairments with needs within their home.
  • Healthy Homes for Discharge – We assist clients who are currently in hospital who cannot return home due to repairs/issues in their property and are holding up discharge. The project acts as a one stop shop for people in hospital with advice and information, we assist with repairs, grants support etc to ensure the client is able to return home in time for planned discharge.

For further information on the services provided by Care & Repair North East Wales, please feel free to contact us or ask someone to contact us on your behalf.