Care and Repair North East Wales

(Flint & Wrexham)

Enabling older or disabled people to remain independent in their own homes in safety, comfort, warmth and security in the North East Wales Area. 

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Our Services

Property Maintenance Services

In addition to the works provided under the Rapid Response Adaptations Programme, our Handyperson service also provide the following: l Fit door locks and bells l Home security survey and security work

  • Security lighting
  • CCTV l Re hang gates
  • Minor Plumbing repairs
  • Taps repairs/replacement
  • Unblock drains
  • Minor Electrical work
  • Clear gutters
  • Cut lawns and maintain gardens/clear gardens
  • Fencing repair/maintenance/provision
  • Painting & Decorating service l Home fire safety check and provide fire safety equipment
  • Install smoke & carbon monoxide alarms Jobs should take no longer than two hours under this scheme.

Handyperson Service Rates

Care & Repair are VAT registered and our rates reflect the VAT element. Our handyperson rates for over 65 are £7.50 plus VAT = £9.00 every half an hour plus the cost of the materials or if you are under 65 the price is £10.00 plus VAT = £12.00 every half an hour plus the cost of the materials. The Handyperson service also carry out larger works lasting 3 or more hours and will be happy to provide you with a quote. This can include all types of external and internal refurbishment works including decoration. Our Gardening rates are £10.00 plus VAT = £12.00 for every half an hour as we provide 2 operatives for this service.

For further information on the services provided by North East Wales Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Technical Services

Our professional and experienced technical officers can help you with any repairs or adaptations that you may require to your home. Our advice services are available to support you, in respect of essential works, to everyone who is  60 or over or any adult with a disability and lives in Wrexham or Flintshire.

We can offer you:-

  • An Initial consultation by telephone to discuss the problems that you are experiencing and decide how best we can provide technical assistance to help solve them.
  • An initial visit to your home by one of our technical officers to assess the repairs and/or adaptations required. We will then provide a report describing any works required including estimates for the costs involved.
  • Assistance with funding the necessary works if required. We will liaise with our colleagues in Casework Support Services and Property Maintenance Services to explore all available options.
  • Full support with the process of selecting and appointing suitable contractors. We maintain a list of Preferred Contractors who are subjected to rigorous and constant checks to ensure that they will provide a quality service and good value for money. The extent of the Technical officers involvement in any building works will depend on what you require and the value and complexity of the project. 

If appropriate we are able to offer the following services:-

  1.  Preparation of a schedule of works and any necessary technical drawings.
  2. Requesting quotes from contractors or issuing invitations to tender. An analysis of the prices received will then be provided together with recommendations as to which proposal provides the best value.
  3. Arranging an initial meeting on site with the contractor at the start of the project to run through all aspects of the works to be carried out.
  4. Preparation of a building contract to be signed by the client and the contractor which is designed to protect the client in the unlikely event that anything should go wrong.
  5. Supervision of the works through to completion. A final inspection will be arranged and a list of snagging items will be prepared and issued to the contractor.
  6. Assistance with arranging payment to the contractor once all snagging items are complete and the job is signed off.

Care & Repair are also able to offer direct contracting services through our established network of approved subcontractors. More details are available in the Property Maintenance Services section of this website.

The before and after photographs below illustrate some examples of works that were managed by our technical officers.

For further information on the services provided by North East Wales Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

Casework Support Services

Our expert Casework team can visit you in your home to listen and discuss any issues that concern you and identify individual solutions for you. We can offer you:

  • Support – Caseworkers can provide personal support and encouragement as client’s prepare for and deal with the disruption that may be caused by any adaptions/building work.
  • Liaise on the client’s behalf –We act as a point of contact between the client, family or carer within various organisations and statuary bodies which provide support.
  • Applications – We can visit the client’s home to help fill in application forms such as Council Tax Reduction forms, and Blue Badge applications.
  • Alternative Housing –We can give advice about alternative housing, permanent or temporary, when remaining in the current home is not an option.
  • Signposting –we signpost and liaise on client’s behalf with appropriate organisations for support tailor made to the client’s needs, for example, Energy Advice Centre, Department of Works and Pension, Royal British Legion, Age Connect, North East Wales Carers Information Service and Avow.

Advice and Information – we can also provide help and information over the telephone, services such as benefit checks and Disabled Facilities Grants financial checks can be completed over the telephone by one of our trained members of staff.

  • Grants/Funding options – We will discuss what repairs and adaptations you need, the possible solutions and provide advice on sources of funding such as Local Authority Property Appreciation loans or Disabled Facilities Grants, insurance claims, self-funding or benevolent funding for the identified works to be carried out and can assist with the completion of forms or other paperwork.

Flintshire Housing Department Website

http://www.flintshire.gov.uk/en/Resident/Housing/Home.aspx

Wrexham Housing Department Website

http://wrexham.gov.uk/english/sections/housing.htm

Grants search Website

http://www.turn2us.org.uk/grants_search.aspx

  • Benefits Check – We offer and complete a welfare benefit check to maximise your income and refer you for appropriate benefits to ensure that you are in receipt of your full entitlement.

Welfare benefits calculator link

http://www.turn2us.org.uk/benefits_search.aspx

  • Affordable Warmth – We provide energy efficiency advice, support and solutions including funding options, fuel debt, switching tariffs and suppliers , Warm Home discount and priority service register. Oil filled radiators available when your heating is broken down.

Affordable Warmth Leaflet

Warm Wales House Doctor service

Care and Repair North East Wales are proud to announce the launch of our newest Service ‘House Doctor’ which is a project set up to work in partnership with GP surgeries across Wrexham and Flintshire to improve health conditions by improving housing conditions.

Please see our House Doctor Leaflet for more.

  • Health – We refer clients for Occupational Therapy assessments to assess for equipment and adaptations relating to the clients health needs. We also have trained assessors in the provision of community equipment, where we can assess for equipment and adaptations where the client wants to proceed privately. We assess the client’s risk of falls and refer to the falls coordinator for a falls assessment to reduce the client’s risk of falls; we also refer to other health and counselling services to improve client’s health and wellbeing where necessary.
  • Hoarding – We provide a highly sought after hoarding service which supports people with hoarding tendencies or behaviours to address the causes and consequences of their behaviours in order to maintain a safe home, this promotes their independence and improves wellbeing.
  • Managing Better/Sensory Impairment – We have a sensory impairment Caseworker who can assist clients who have sensory impairments with needs within their home. 
  • Healthy Homes for Discharge – We assist clients who are currently in hospital who cannot return home due to repairs/issues in their property and are holding up discharge. The project acts as a one stop shop for people in hospital with advice and information, we assist with repairs, grants support etc to ensure the client is able to return home in time for planned discharge.

For further information on the services provided by North East Wales Care & Repair, please feel free to contact us or ask someone to contact us on your behalf.

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