Care & Repair Home Improvement Services

Care & Repair Home Improvement Services Ltd (C&RHIS) is a social business that is solely owned and controlled by Care & Repair Cardiff and the Vale. The charity has set up this social business to extend the range and volume of practical building works it can undertake as well as to diversify its income stream.

C&RHIS exists to provide a range of high quality building works to support the work of Care & Repair Cardiff and the Vale and help the charity to achieve its vision. During the initial years of operation, C&RHIS will focus on delivering small scale minor adaptation and repair works. There is currently a high demand for adaptation works in Cardiff and the Vale of Glamorgan and demand is growing, particularly as the older population in the area increases. Housing adaptations can significantly improve a person's independence and quality of life, enabling them to do the things that matter, restoring confidence and promoting improvements in health and well-being. It is the ambition of C&RHIS to become the market leader in Cardiff and the Vale of Glamorgan in the delivery of small adaptations through providing a high quality, effective, efficient, responsive, reliable and customer focused service at a fair price.

Longer term, it is fully anticipated that C&RHIS will expand and grow and diversify the range of works it undertakes by developing the ability to deliver a wide range of building works.

The objectives of C&RHIS will centre on providing high quality, effective, efficient, responsive, reliable and customer focused property repairs, adaptations and maintenance services; ensuring financial sustainability and generating income for the charity; accessing new markets and creating employment opportunities. Factors critical to the success of C&RHIS and key performance indicators to be used to assess performance will focus on quality of work; reliability and timeliness of service delivery; customer satisfaction; financial performance; and business growth.